Shipping policy
Current Shipping Timelines:
Ready-to-Ship Ebikes: Anticipate a delivery within 3-5 business days.
Ready-to-Ship Accessories & Components: Expect your order to arrive within 7-10 business days.
Confirmation via Email: Once your order is dispatched, an email confirmation with shipping details will be sent to the email address associated with your order. Please note that for any third-party shipments outside of Aventon’s standard shipping process, we regret that we are unable to provide additional shipping information or documentation.
Shipping Charges and Lithium-Ion Batteries: We are thrilled to offer complimentary shipping to destinations within the 48 continental United States, including complete bicycles. Shipping fees for locations beyond the 48 continental United States are determined based on package dimensions and weight. Due to shipping regulations involving high-capacity lithium-ion batteries, we are unable to ship ebikes or ebike batteries beyond the 48 continental United States.
Delivery Addresses: Our shipping covers addresses within the 48 continental U.S. states.
Restrictions on Lithium-Ion Battery Shipments: Owing to shipping carrier regulations concerning high-capacity lithium-ion batteries, we regret that we are unable to ship ebikes or ebike components, including batteries, displays, and controllers, outside of the 48 continental United States.
Shipping Partners: Aventon employs FedEx and USPS as shipping partners, selecting based on your order's size, weight, and destination. Whenever possible, your order will be shipped in a single package. However, in some cases, multiple shipments may be required, particularly for large or bulky items.
Battery Shipments Require Signature: Although bike shipments do not necessitate a signature, it is a legal requirement for individual battery shipments.
Non-Liability for Loss, Theft, or Damage: Please understand that Aventon cannot assume liability for items that are lost, stolen, or damaged due to actions or inactions by FedEx or any other parcel service.
Refusal of Deliveries – Flat Fee Policy: In instances where you decline the delivery of an order that you initially requested to be shipped, a flat fee of $100 per ebike may be charged to partially offset shipping costs. Kindly note, we are unable to modify, intercept, or cancel orders that are already in transit. Should you refuse delivery and the order is returned to us, we will treat it as a return and process a refund for the purchase price through your original payment method, deducting $100. To ensure a prompt refund, please notify Deer Focus of any shipment refusal. Failing to do so could lead to a significant delay in receiving your refund for refused items.
Items Not Received: Should you not receive an item you ordered from Deer Focus within 30 days of the delivery date, we encourage you to contact us promptly. If you don't reach out within 30 days of placing your order, we will assume you have received all items and will not retain shipping records. To facilitate effective assistance, please provide your order number and relevant details when contacting us.
Our dedicated customer service team will promptly investigate and take appropriate action. If we determine that the item was not shipped, we will expedite a new order with the missing item. If the item is out of stock, a full refund for the affected item(s) will be issued.
Ready-to-Ship Ebikes: Anticipate a delivery within 3-5 business days.
Ready-to-Ship Accessories & Components: Expect your order to arrive within 7-10 business days.
Confirmation via Email: Once your order is dispatched, an email confirmation with shipping details will be sent to the email address associated with your order. Please note that for any third-party shipments outside of Aventon’s standard shipping process, we regret that we are unable to provide additional shipping information or documentation.
Shipping Charges and Lithium-Ion Batteries: We are thrilled to offer complimentary shipping to destinations within the 48 continental United States, including complete bicycles. Shipping fees for locations beyond the 48 continental United States are determined based on package dimensions and weight. Due to shipping regulations involving high-capacity lithium-ion batteries, we are unable to ship ebikes or ebike batteries beyond the 48 continental United States.
Delivery Addresses: Our shipping covers addresses within the 48 continental U.S. states.
Restrictions on Lithium-Ion Battery Shipments: Owing to shipping carrier regulations concerning high-capacity lithium-ion batteries, we regret that we are unable to ship ebikes or ebike components, including batteries, displays, and controllers, outside of the 48 continental United States.
Shipping Partners: Aventon employs FedEx and USPS as shipping partners, selecting based on your order's size, weight, and destination. Whenever possible, your order will be shipped in a single package. However, in some cases, multiple shipments may be required, particularly for large or bulky items.
Battery Shipments Require Signature: Although bike shipments do not necessitate a signature, it is a legal requirement for individual battery shipments.
Non-Liability for Loss, Theft, or Damage: Please understand that Aventon cannot assume liability for items that are lost, stolen, or damaged due to actions or inactions by FedEx or any other parcel service.
Refusal of Deliveries – Flat Fee Policy: In instances where you decline the delivery of an order that you initially requested to be shipped, a flat fee of $100 per ebike may be charged to partially offset shipping costs. Kindly note, we are unable to modify, intercept, or cancel orders that are already in transit. Should you refuse delivery and the order is returned to us, we will treat it as a return and process a refund for the purchase price through your original payment method, deducting $100. To ensure a prompt refund, please notify Deer Focus of any shipment refusal. Failing to do so could lead to a significant delay in receiving your refund for refused items.
Items Not Received: Should you not receive an item you ordered from Deer Focus within 30 days of the delivery date, we encourage you to contact us promptly. If you don't reach out within 30 days of placing your order, we will assume you have received all items and will not retain shipping records. To facilitate effective assistance, please provide your order number and relevant details when contacting us.
Our dedicated customer service team will promptly investigate and take appropriate action. If we determine that the item was not shipped, we will expedite a new order with the missing item. If the item is out of stock, a full refund for the affected item(s) will be issued.