Shipping policy
Shipping Policy
Deer Focus Ebikes is a family-owned shop in Alhambra, California. Every bike we ship is inspected before it leaves us. Here is exactly what to expect.
The short version
- Free standard shipping on all orders within the 48 continental United States, including complete e-bikes.
- In-stock e-bikes: delivered within 3-5 business days.
- Accessories, parts and components: delivered within 7-10 business days.
- We ship to the 48 continental U.S. states only.
Where we ship
We deliver to street addresses within the 48 continental United States. Because of carrier regulations covering high-capacity lithium-ion batteries, we cannot ship e-bikes, batteries, displays or controllers to Alaska, Hawaii, U.S. territories, or international destinations. Shipping charges for non-bike items sent outside the 48 continental states are calculated by package size and weight at checkout.
Order confirmation and tracking
When your order leaves our warehouse you will receive an email with tracking details, sent to the address on your order. If you have not received tracking within the timelines above, email us at deerfocus@gmail.com or call 424-521-9550 and we will find it for you.
We ship with FedEx and USPS, chosen based on the size, weight and destination of your order. We combine items into one shipment wherever possible, but large or bulky orders may arrive in more than one box.
Battery shipments require a signature
Complete bike shipments do not require a signature. Standalone battery shipments do, by law. Please make sure someone is available to sign, or arrange a hold at the carrier facility.
Lost, stolen or damaged shipments
Once a package is in the carrier network, Deer Focus Ebikes cannot be held liable for loss, theft or damage caused by FedEx, USPS or any other parcel service. That said, we will always help you file and pursue a claim. Contact us as soon as you notice a problem and we will work it through with you.
If your package arrives visibly damaged, photograph the box before opening it and contact us the same day.
Refused deliveries
If you refuse delivery of an order you asked us to ship, a flat fee of $200 per e-bike may be charged to partially cover our outbound and return freight costs. We cannot modify, intercept or cancel an order once it is in transit. A refused shipment that comes back to us is processed as a return, and we refund the purchase price less the $200 fee.
If you need to refuse a delivery, please tell us right away at deerfocus@gmail.com. Refusals we do not hear about can significantly delay your refund.
If you never receive your order
If an item you ordered has not arrived within 30 days of the expected delivery date, contact us with your order number. We will investigate with the carrier and either send a replacement or issue a full refund for the affected items. After 30 days from the order date we are no longer able to retain shipping records, so please do reach out promptly.
Contact us
Deer Focus Ebikes
1334 W Main St., Alhambra, CA 91801
Phone: 424-521-9550
Email: deerfocus@gmail.com